Privacy Policy

Introduction

Welcome to https://guardian-bird-feeders-leeds.feedersandmore.co.uk (hereinafter referred to as “Guardian Bird Feeders Leeds,” “we,” or “us”). We are dedicated to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains our practices regarding the collection, usage, disclosure, and protection of data we receive from our website visitors, users, and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to, our official website, mobile applications, online services, and products offered under the Guardian Bird Feeders Leeds brand. It is important to emphasize that this policy does not extend to external platforms, applications, or services accessed through links on our site, as each of these has its own privacy policies governing data collection and usage.

Processing Activities

Our Privacy Policy guides how we interact with users in the following scenarios:

Using Our Services: When you register an account, access our applications, or utilize our online services as a registered user, we collect and process your personal information.
Website Visits: Every time you visit our websites, our systems log certain information, such as IP addresses, browser type, operating system, and pages accessed.
Communication: We may reach out to you via email, calls, or text messages (SMS) for various purposes, including newsletters, order updates, marketing promotions, and customer support.

Personal Data Collection

We gather diverse categories of personal data to enhance your experience and improve our services:

Account Details: This includes user names, passwords, and registration information.
Payment Information: We securely process credit/debit card details, billing addresses, and payment history for transaction-related activities.
Financial Data: In some cases, we may collect financial records to comply with legal requirements or for financial analysis.
Purchase History: Details about products purchased from our website, including quantities and order dates.
Device Identifiers: Unique identifiers from your mobile devices, such as IP addresses, device IDs, and mobile network information.
Location Data: We may access and store data about your physical location when you interact with our geolocational services or consent to location sharing.
Feedback and Reviews: Personal insights, comments, and reviews you provide to help us improve our products and services.
Social Media Information: If you choose to connect our services to your social media accounts, we may access and store data from these platforms (subject to their privacy policies).
Product Interaction: Details about how you interact with our products, including usage patterns and preferences.

Cookies and Similar Technologies

We employ cookies, web beacons, pixel tags, and other similar technologies for several reasons:

Enhancing User Experience: These tools enable us to remember your preferences, provide personalized content, and ensure smooth navigation across our website.
Analytics: We use analytics cookies to gather insights into user behavior, page performance, and overall website usage.
Advertising: With your consent, we set marketing cookies to deliver targeted advertisements based on browsing history and preferences. Our Cookie Manager allows you to control which types of cookies are acceptable for improved privacy.

Data Retention and Deletion

We adhere to data retention policies that balance legal requirements, business needs, and your rights:

Personal data is retained as long as necessary for the purposes it was collected, including fulfilling transactions, providing support, and adhering to legal obligations.
Once the purpose has been met or when no longer required by law, we securely delete or anonymize the data to protect your privacy.

Security Measures

We have implemented robust security protocols to safeguard your personal information:

Encryption: We utilize industry-standard encryption technologies to secure data during transmission and storage.
Secure Third-Party Processing: Some services are provided by trusted third-party vendors who adhere to strict data protection standards.
Access Controls: Our systems have access controls in place to restrict unauthorized access to personal information.
Regular Audits: We conduct regular security audits and vulnerability assessments to identify and mitigate potential risks.

Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children in this age group.

Your Rights (Subject to Local Laws)

Depending on your jurisdiction, you may have specific rights regarding personal data:

Access: You can request access to the personal information we hold about you, along with details about how it is used.
Rectification: If your data contains errors or inaccuracies, you can ask for corrections.
Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal data.
Restriction: You may opt to restrict the processing of your data for specific purposes.
Data Portability: We will provide a copy of your data in a structured format upon request.
Objection: You can object to certain uses of your data, such as direct marketing or data processing for profiling.
Non-Discrimination: You have the right to be free from discriminatory decisions based solely on personal data.
Appeals and Complaints: If you believe your privacy rights have been violated, you can file an appeal or complaint with our privacy team.

Changes to Privacy Policy

We reserve the right to update this policy at any time to reflect changes in practices or legal requirements. We will post a notification on our website if significant modifications are made, and we encourage users to review this page periodically.

Contact Us

For any questions, requests for access to your data, or complaints regarding privacy, please contact us:

Email: [email protected]
Postal Address: Guardian Bird Feeders Leeds, [Street Address], [City], [Postal Code]